bibi44's Privacy Policy
Your personal information is our top priority. Learn in detail how bibi44 collects, uses, and protects your data.
Definitions and Scope
In this Policy, "bibi44", "we", "our", or "platform" refers to bibi44 and all services associated with it. "You" or "user" refers to any person using bibi44's website, mobile site, or application. This Privacy Policy applies to all of bibi44's services, products, and features — including online casino games, cricket betting, slot games, live casino, and more.
This Policy has been drafted in accordance with applicable laws and regulations of Bangladesh. If you do not agree with any term of this Policy, please refrain from using our platform.
What Information We Collect
As a safe and transparent platform, bibi44 collects only the information that is necessary. We may collect the following types of information:
Personal Identity Information
- Full name and date of birth
- Valid email address
- National ID card or passport number (when verification is required)
- Residential address
Financial Information
- bKash, Nagad, Rocket, or Upay account details
- Deposit and withdrawal history
- Transaction amounts and dates
- Any applicable tax-related information
Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Cookies and log data
Gaming Activity Information
- Game play history and statistics
- Betting patterns and preferences
- Bonus and promotion usage records
- VIP tier and points history
Methods of Data Collection
bibi44 collects user information in various ways. Each method is transparent and carried out based on user consent:
- Registration Process: Information you provide directly when creating an account is collected, such as your name, email address, and date of birth.
- Transaction Processing: The necessary financial information is collected when making deposits or withdrawals via bKash, Nagad, Rocket, or Upay.
- Automated Technology: Device and session information is collected automatically through cookies, web beacons, and similar technologies while you use the platform.
- Customer Service Communication: Information provided during live chat or email communication may be recorded.
- Identity Verification: Identity documents or other records may be collected as part of the KYC process to meet legal obligations.
- Third-Party Sources: Information may also be collected from verified third-party sources to prevent fraud and ensure security.
Purpose of Data Use
Collected information is used only for specific and legitimate purposes. bibi44 uses your information for the following reasons:
Providing and Operating Services
Your information is used to create and manage accounts, process deposits and withdrawals, deliver gaming services, and provide VIP benefits.
Security and Fraud Prevention
Information is used to ensure account security, prevent unauthorized access, and detect suspicious activity.
Fulfilling Legal Obligations
Information is used to meet Anti-Money Laundering (AML) regulations, KYC requirements, and other legal obligations.
Improving Customer Service
Information is analyzed to personalize your experience, provide relevant offers, and improve the quality of customer service.
Responsible Gaming
Information is used to identify problematic gaming patterns through monitoring of gaming behavior and to provide assistance when needed.
Communication and Notifications
Your email address is used to send important account updates, promotional offers (with your consent), and security-related notifications.
Data Sharing and Disclosure
Your information may be shared with third parties in the following limited circumstances:
- Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions. These organizations are governed by their own privacy policies.
- Technology Service Providers: The minimum information necessary to operate is shared with game software providers, cybersecurity firms, and other technology partners.
- Legal Authorities: Information may be disclosed as part of a court order, a lawful request from law enforcement, or other legal processes.
- Fraud Prevention Agencies: Information may be shared with relevant agencies to prevent financial fraud, money laundering, and other illegal activities.
- Business Transfers: If bibi44 undergoes a merger, acquisition, or asset sale, user information may be transferred — subject to the protections of this Policy being maintained.
Cookies and Tracking Technologies
bibi44 uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.
Essential Cookies
Essential for the platform's basic functionality. Required to maintain login sessions and manage security features.
Performance Cookies
Used to analyze and improve site performance. Help us understand which pages are used most.
Functionality Cookies
Remember your preferences and settings, such as language selection and game preferences, so you do not have to set them again each time.
Cookie Controls
You can reject non-essential cookies by changing your browser settings, though some features may be limited as a result.
Data Retention Period
bibi44 retains your information only for as long as necessary. The retention period depends on the following factors:
- Active Accounts: All information is retained for as long as the account remains active.
- Financial Transaction Records: Retained for a minimum of 5 years in accordance with legal and regulatory requirements.
- After Account Closure: Certain information may be retained for a defined period after an account is closed due to legal obligations.
- Log Data: System logs and technical data are generally retained for up to 90 days.
After the required retention period has ended, information is securely deleted or anonymized.
Data Security Measures
bibi44 uses the highest industry-standard security technologies to protect your information:
🔐 SSL Encryption
All data transfers are protected by SSL/TLS encryption protocols, which keep your information safe from third parties.
🛡️ Firewall and Access Controls
Advanced firewall systems and strict access controls ensure that only authorized personnel can access your information.
🔍 Regular Security Audits
Regular security audits are conducted by third-party experts to identify and address vulnerabilities in the system.
📊 Data Backup
Regular encrypted backups are taken and stored in a secure location to protect against data loss.
Your Rights
As a user of the bibi44 platform, you have the following rights:
Right to Access Information
You have the right to request a copy of the information we hold about you.
Right to Correction
If any of your information is inaccurate, you have the right to request that it be corrected.
Right to Erasure
In certain circumstances, you have the right to request that your personal information be deleted, subject to legal obligations.
Right to Restrict Processing
In certain circumstances, you have the right to request that the processing of your information be restricted.
Right to Object
You have the right to object at any time to the use of your information for marketing purposes.
Right to Withdraw Consent
You have the right to withdraw any permission given on the basis of consent at any time.
To exercise these rights, email us at [email protected] or contact us via 24/7 live chat. We will process your request as quickly as possible.
Protection of Minors' Information
Age is verified at the time of account registration. Providing a false age is a direct violation of this platform's terms and conditions. If you believe a minor is using this platform, please contact us.
Changes to the Policy
bibi44 reserves the right to update this Privacy Policy periodically. For any significant changes, we will take the following steps:
- The "Last Updated" date at the top of the Policy will be changed.
- For important changes, a notification will be sent to your registered email address.
- The date on which the updated Policy takes effect will be clearly stated.
- Continued use of the platform after changes have been made will be considered as your acceptance of the new Policy.
If you do not accept the updated Policy, you may request that your account be closed.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. We are committed to resolving any issues you have quickly and effectively.
24/7 Live Chat
Chat directly with our customer service team in Bengali. We are here for you any day, at any time.
Email Support
For any privacy-related requests or complaints, email us at: [email protected]